Shipping policy
Last updated: September 5, 2026.
Processing, delivery estimates, tracking and support for your order. Orders are normally prepared for dispatch within 72 hours after payment. Transit time begins after dispatch and varies by destination.
1. Store and delivery scope
Hetyo is the customer-facing store name used by Guangzhou Laixiu Bar E-commerce Co., Ltd (the “Company”, “we”, “us” or “our”). The Company operates www.hetyo.com and sells physical home-organization products and related accessories.
Available destinations and shipping methods are determined by the options displayed at checkout. A destination is not supported if no shipping option is offered for the address entered.
2. Order processing
Orders are generally verified, checked and prepared for dispatch within 72 hours after the order and payment are confirmed. Weekends, public holidays, address verification, stock issues, high demand or payment review may add time. Processing time is separate from carrier transit time.
If a material delay or issue prevents fulfillment, we will contact you using the details supplied with the order.
3. Estimated transit times
The estimates below begin after dispatch and are not guaranteed arrival dates. A more specific estimate displayed for an order or shipping method takes precedence.
- United States and Canada: approximately 2–4 weeks.
- Australia and New Zealand: approximately 2–4 weeks.
- United Kingdom and supported European destinations: approximately 2–4 weeks.
- Other supported destinations: approximately 2–5 weeks.
Customs review, remote locations, carrier delays, severe weather, public holidays and other disruptions may extend delivery.
4. Shipping charges, taxes and duties
The shipping method and charge available for your address are shown at checkout before payment. Any promotion or free-shipping offer applies only when its stated conditions are met.
Taxes, duties, import fees or carrier handling charges may apply depending on the destination. Charges collected at checkout appear in the order summary. Import charges not collected at checkout may be payable to the relevant authority or carrier, subject to applicable law.
5. Tracking and shipment updates
When tracking becomes available, the number or link is sent to the email address used at checkout. A shipping label may be created before the carrier performs its first scan, so tracking may take several days to update. Carrier scans and estimated dates are provided by third parties and are not guaranteed.
6. Address accuracy and order changes
Provide a complete recipient name, address, city, region, postal code, country and required contact number. Contact support@hetyo.com within 24 hours after placing your order if a correction is needed. Changes cannot be guaranteed after processing begins and are not possible after the order has shipped.
7. Split shipments and delivery attempts
Items in one order may be dispatched separately from different warehouses. When available, tracking details will be provided for each parcel. Follow carrier instructions about delivery, access and collection deadlines. Refusing or failing to collect a parcel does not automatically create an approved return.
8. Delayed, lost or damaged parcels
If tracking is stalled, marked delivered without receipt or shows an exception, first check the delivery address, safe locations, reception desk and household recipients. Then contact us with the order and tracking numbers so that we can review the shipment.
If a shipment is confirmed lost or damaged after our review, we will explain the appropriate remedy available under the circumstances and applicable law. Depending on the issue, this may include a replacement, refund or another suitable resolution. For damaged parcels, keep the product and packaging and provide clear photos when possible.
9. Contact and return-address notice
Our registered office is a business address and is not automatically an authorized return location. Do not send a parcel there or to an address shown on packaging unless customer support has confirmed the return address in writing. See our Returns & Refunds Policy before returning a product.
Company and Contact Information
Store operator: Guangzhou Laixiu Bar E-commerce Co., Ltd
Registration Number: 91440115MA59DBWD55
Registered Address: Room 207, 2nd Floor, No. 7 Xinfa Road, Lanhe Town, Nansha District, Guangzhou City, China
Customer Support Email: support@hetyo.com
Customer Support Phone: +86 16645019630